Search results for: 'hospitality'
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hospitality and restaurants
The Right Words at the Right Time
Through engaging scenarios that depict real-world customer service dilemmas, this program teaches practical solutions to the most difficult customer interactions.
There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he ...
It's Up To You: Stopping Sexual Harassment
With the ever-increasing need to confront sexual harassment issues in the workplace, the challenge to provide comprehensive training has grown. This series uses real-worl...
How many customers does your organization lose every day? How many were planning to give you their money... but ended up leaving in frustration? This unforgettable p...