Education
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General HospitableMost patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are uni...
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What Do You Say?This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these...
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Cliff's Customer Service Adventure VideoCliff will help the viewer better understand how to empathize with the customer, assess how their business environment influences the customer, identify the needs of the...
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Remember MeThere are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he ...
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Johnny The Bagger: A True Story Of Customer ServiceTo fully address consumer needs one must exude passion, motivation, and a personal commitment to delivering exceptional service. Train your employees to understand how in...
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I'll Be BackThis Bob Farrell speech is the predecessor to Give 'em the Pickle. Join Bob as he shares insights from a lifetime of taking care of the customer and making...
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Leadership PickleJoin Bob Farrell as he reveals how your leadership can model the "pickle philosophy" for your team. According to Bob, "Leaders are those who SERVE the people ...
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WE'RE IN THE BANDThis unique video takes a fun, motivating look at the importance of preparation, teamwork and connecting with your customer as seen through the eyes of an up-and-coming folk rock group.
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What's Your Pickle?This customer service training picks up where Give 'em the Pickle leaves off. Bob Farrell presents a series of inspiring and fun-filled stories that exemplify th...
