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Hospitality

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  1. General Hospitable
    General Hospitable

    Most patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are uni...

    • 20 min
    • eLearning
    • DVD
    • USB
  2. What Do You Say?
    What Do You Say?

    This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these...

    • 22 min.
    • eLearning
    • DVD
    • USB
  3. Cliff's Customer Service Adventure Video
    Cliff's Customer Service Adventure Video

    Cliff will help the viewer better understand how to empathize with the customer, assess how their business environment influences the customer, identify the needs of the...

    • 13 min
    • DVD
  4. Remember Me
    Remember Me

    There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he ...

    • 10 min
    • DVD
    • USB
  5. Johnny The Bagger: A True Story Of Customer Service
    Johnny The Bagger: A True Story Of Customer Service

    To fully address consumer needs one must exude passion, motivation, and a personal commitment to delivering exceptional service. Train your employees to understand how in...

    • 17 min
    • DVD
    • USB
  6. I'll Be Back
    I'll Be Back

    This Bob Farrell speech is the predecessor to Give 'em the Pickle.  Join Bob as he shares insights from a lifetime of taking care of the customer and making...

    • 25 min
    • DVD
    • USB
  7. Leadership Pickle
    Leadership Pickle

    Join Bob Farrell as he reveals how your leadership can model the "pickle philosophy" for your team. According to Bob, "Leaders are those who SERVE the people ...

    • 18 min.
    • eLearning
    • DVD
    • USB
  8. WE'RE IN THE BAND
    WE'RE IN THE BAND

    This unique video takes a fun, motivating look at the importance of preparation, teamwork and connecting with your customer as seen through the eyes of an up-and-coming folk rock group. 

    • 11 min
    • DVD
    • USB
  9. What's Your Pickle?
    What's Your Pickle?

    This customer service training picks up where Give 'em the Pickle leaves off. Bob Farrell presents a series of inspiring and fun-filled stories that exemplify th...

    • 17 min
    • eLearning
    • DVD
    • USB
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