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Powerful Customer Service Training Program

This #1-selling customer service training teaches frontline employees how to WOW, enabling you to improve customer and employee satisfaction.

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Practical Instruction, Inspirational True Stories, Meaningful Impact

Providing customer service excellence today requires a new approach to training, the one that addresses customers’ need for a more human connection and employees’ desire to find meaning in their work. Whether in hospitality, retail or any service industry, Fill the Glass: Turning the Ordinary to Extraordinary provides that new approach.


Featuring video re-enactments of real-world customer success stories that went “viral”, the engaging and motivational training:

  • inspires employees to find their own ways to delight customers
  • provides tips on how to stay positive and happy on the job
  • shows how empathy is the key to connecting with customer
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For 25 years, Media Partners has been known for behavior-changing customer service training. Our worldwide best-sellers include:



With This Comprehensive Employee Training Package - You Meet Your Training Requirements.


The 4 topics are presented in separate, stand-alone modules. You can cover them all in one session, or choose to tackle them one or two at a time. This modular approach helps employees focus on and fully grasp the nuances of each topic. Learners see the impact different actions can have on individuals and teams, and receive instruction on the best way to build a truly inclusive, respectful workplace


    Overcoming Unconscious Bias (6 minutes)



    Embracing Diversity and Inclusion (6 minutes)



    Stopping Harassment  (7 minutes)



    Standing up to Bullying (6 minutes)



Included Training Material

Leader’s Guide and PowerPoint slides

Employee Guide

Pocket Card

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eLearning course includes video segments, interactive activities, knowledge checks, quizzes, and more. Employee version available now. Manager version coming soon.

Small Business Plan starts at

$1,150 up to 100 learners

Follow-up facilitated group workshops (virtual) are available to optimize learning outcomes. 

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