Deliver amazing customer experiences for a win-win.

To learn more, call (800) 408-5657, or use Live Chat.

The Shift from Transactional to Relational Customer Service 

84%

of younger workers seek meaning in their job 

71%

of consumers reward empathy with brand loyalty  

91%

of customers say a positive experience leads to repeat business

Behavior-based Customer Service Training

 

To learn more, call (800) 408-5657, or use Live Chat.

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Convey the importance of the Customer Service role 

Fill the Glass is uniquely designed to help frontline customer service employees find purpose and joy in what they do. 

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Move from status quo service to shareworthy service

Real world “viral” service success stories show how ordinary transactions can be made extraordinary, inspiring employees to want to do the same.

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Teach easy-to-recall service skills 

Practical skills for showing empathy and building positive relationships with customers are linked to powerful stories, increasing retention.

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Build a culture and reputation around service excellence 

Fill the Glass philosophy encourages positive service and human connections—enhancing internal company culture and brand.

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Tap into subject matter expertise

Media Partners' expertise in customer service training began 25 years ago with Give 'em the Pickle and is fully evident in Fill the Glass content and services.

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