Create an exceptional customer experience

Our Customer Service Excellence solution features programs that help create cultures where employees value customers and enthusiastically work to meet or exceed expectations, before, during and after the sale.

Customer service strongly impacts brand loyalty

95% of Americans indicate that good customer service is important to their brand choice, and 72% are willing to spend more to get it. Consistently high levels of customer satisfaction pay off through increased repeat business, more referrals, and lower customer attrition. Stellar customer service is best for your brand, bottom line, and employees.


Our Customer Service Excellence solution covers service basics and important principles:


Positive Business Impact

Show employees the link between customer service and organizational success.


Difficult Customers 

Equip employees with effective tools to satisfy customers even when problems surface or customers get upset.


Customer Service Essentials

Help employees keep a positive attitude, listen actively, be a good team player, and follow through on commitments.


Preview each course 

  1. Give em the Pickle!
    Give em the Pickle!

    Give ‘em the Pickle! is the bestselling customer service video of the last few decades!  Bob Farrell inspires and motivates with real lif...

    20 min
  2. The Right Words at the Right Time
    The Right Words at the Right Time

    Through engaging scenarios that depict real-world customer service dilemmas, this program teaches practical solutions to the most difficult customer interactions.  

    14 min
  3. The Guest 2E
    The Guest 2E

    Explain your customer service expectations to your employees in terms they will understand! Let this funny and meaningful training program illustrate what it means to treat customers as if they were guests in your own home.

    15 min 20 sec
  4. The Difficult Guest
    The Difficult Guest

    The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step pl...

    22 min
  5. It's A Dog's World
    It's A Dog's World

    This second edition of an all-time favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service by u...

    14 min

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