Dealing with Difficult People and Situations
Principles of Verbal De-escalation
11 min | by Regulus Media
Handling emotionally-charged situations with co-workers or customers is tricky. This program shows employees that, while they can't control the other person's behavior, they can influence it.
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|Is Best Seller?||No|
|Program Length||11 min|
|Format||eLearning, DVD, USB|