Customer Service Excellence Solutions
Diversity, Equity, Inclusion and Belonging Solutions
Effective Workplace Communication Solutions
Employee Development - Training Solutions
Leadership Development
Sexual Harassment Prevention Programs
Supervisor and Manager Training
Workplace Violence Prevention - Training Solutions

Training Solutions

  1. Unintentional Still Hurts, Manager Version
    Best Seller
    Unintentional Still Hurts, Manager Version

    This best-selling implicit bias training for managers has been shown to yield a 3x increase in acceptance of personal bias.*  Going beyond the basics, it helps managers identify, challenge and respond to bias while teaching how to build a culture of respect.


    • 50 min
    • eLearning
  2. Unintentional Still Hurts: Overcoming Unconscious Bias
    Best Seller
    Unintentional Still Hurts: Overcoming Unconscious Bias

    Recently enhanced, this best-selling implicit bias training provides practical instruction on how to recognize, challenge and respond to bias. Researched results show 3x increased acceptance of personal bias after training*—a key first step to changing behavior.

    • 45 min
    • eLearning
  3. Trailer;
    Best Seller
    Unintentional Still Hurts, Healthcare Version

    This powerful training course helps healthcare workers recognize and overcome biases that can block inclusion in the workplace and undermine patient care. 

    • 45-55 min
    • eLearning
  4. The Practical Coach 2
    Best Seller
    The Practical Coach 2

    The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

    • 25 min.
    • eLearning
    • USB
  5. Communication Counts: Speaking and Listening for Results
    Communication Counts: Speaking and Listening for Results

    A lack of communication can be costly to any organization. This video depicts 6 common communication problems and how to avoid them.

    • 19 min
    • eLearning
  6. Attitude Virus Lab
    Attitude Virus

    This long-time favorite helps organizations combat various types of negative attitudes and behaviors that can spread in the workplace and undermine morale and productivity. Viewers learn how to keep negativity from spreading, reinforce positive behavior and build interpersonal skills.

    • 20 min
    • eLearning
    • USB
  7. Once & For All, Chicago Version
    Best Seller
    Once & For All, Chicago Version

    This sexual harassment training for Chicago employees and managers covers all legal bases and training requirements while providing an engaging learning experience.  The robust eLearning solution:

    • Enables organizations to meet all Illinois and Chicago sexual harassment prevention training requirements, including 1-hour of Bystander Intervention training.
    • Inspires behavior change through highly relatable, award-winning video scenarios.
    • Gives practical, easy to apply instruction on what to do if you’re experiencing, witnessing, or addressing sexual harassment, as well as preventative behaviors that create a culture of respect.
    • Main Course 1-2 hrs, Bystander Course 1 hr
    • eLearning
  8. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 



    • 40-45 min
    • eLearning

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