Training Solutions

With accountability, you have better results, improved teamwork and clarity. Without it, you get blame, finger pointing, and missed deadlines. Learn how to make any team an accountable team.

Whether newly promoted or recently hired, supervisors and managers need the right tools to succeed. This training covers the components of supervisory success, including ...

Defined as "the ability to express yourself openly and honestly without denying the rights of others", assertiveness is a key skill.  This video shows how it can be used to advance the achievement of individual and team goals. 

Based on theThomas-Kilmann Conflict Mode Instrument, this video illustrates 5 positions people can take when conflict arises—Avoiding, Accommodating, Competing, Compromising or Collaborating. General and Healthcare versions available.

This video provides an overview of the body of science known as Emotional Intelligence (EI) . It reveals that proper understanding and use of emotions can help us be more effective at work and in life. 

Most patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are uni...

This thought-provoking training, based on the best-selling book, shows how reducing self-deception improves workplace relationships and increases productivity.

Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.

Help your supervisors understand their role in ensuring that employees are treated with respect,  particularly when it comes to their own behaviors and what they are modeling to their team.