Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention

Training Solutions

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  1. Unintentional Still Hurts, Manager Version
    Unintentional Still Hurts, Manager Version

    Focusing on impact vs. intent, this powerful training course teaches managers how to identify, challenge and respond to bias, while explaining their role in creating a culture of respect.

    • 55 min
    • eLearning
  2. Unintentional Still Hurts: Overcoming Unconscious Bias
    Unintentional Still Hurts: Overcoming Unconscious Bias

    This powerful new implicit bias training goes beyond the basics, focusing on impact vs. intent, the concept of microaggressions, and practical ways to identify, challenge and respond to bias.

    • 45 min
    • eLearning
  3. The Practical Coach 2
    Best Seller
    The Practical Coach 2

    The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

    • 25 min.
    • eLearning
    • DVD
    • USB
  4. Communication Counts: Speaking and Listening for Results
    Communication Counts: Speaking and Listening for Results

    A lack of communication can be costly to any organization. This video depicts 6 common communication problems and how to avoid them.

    • 19 min
    • eLearning
    • DVD
  5. Attitude Virus
    Attitude Virus

    This long-time favorite helps organizations combat various types of negative attitudes and behaviors that can spread in the workplace and undermine morale and productivity. Viewers learn how to keep negativity from spreading, reinforce positive behavior and build interpersonal skills.

    • 20 min
    • eLearning
    • DVD
    • USB
  6. Once & For All, Connecticut Version
    Best Seller
    Once & For All, Connecticut Version

    Just updated for 2022, Once & For All, Connecticut inspires immediate behavior change and helps build a culture of respect. It covers all Connecticut sexual harassment training mandates and comes with a compliance guarantee.

     

    • 60 min
    • eLearning
  7. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  8. How Was Your Day? Manager Version
    Best Seller
    How Was Your Day? Manager Version

    This Manager version of our multi award-winning respectful workplace training builds on the Employee course video segments with messaging geared towards managers and supervisors.

    • 60 min
    • eLearning
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