Frequently Asked Questions



  • Why should I sign up for Media Partners website?

    After you sign up, you will be able to watch the full-length previews online to determine if the training will be a good fit for your organization.
    You will also be able to download our collection of training resources, along with receiving special offers and helpful information on training trends. (You can opt-out of these notifications at any time.)

  • Will you share my information with anyone?

    No. We value your privacy, and we will never sell or share personal or private information with anyone, including outside organizations.

  • I never got a confirmation email after signing up, what should I do?

    Check all of your email folders, including your Spam folders. If you are still not able to find your confirmation email, contact us via chat or by phone at 800-408-5657 

  • How do I access the training my company assigned me?

    If your assigned training has been set up on your company’s Learning Management System (LMS), you will need to contact your training manager for login information.  Alternatively, if your company purchased the training for use on Media Partners’ LMS, please go to and login there with the credentials provided by your training manager. If you continue to have problems accessing your training, please contact us via chat

Online Previewing


  • Why aren't the online previews working for me?

    We're sorry to hear that you are having difficulties viewing our previews. Here are some suggestions that may help you:

    • Be sure you have allowed ‘cookies’ for our website (either that they are turned on for all sites or that our site specifically is allowed). Our site requires cookies to operate correctly.
    • Check the version of the browser you are using. For our site, you will need Chrome 42+, Internet Explorer 11+, Edge 40+, Firefox 40+, Safari 9+, or for mobile, Android 5+ or iOS 9.2+.
    • If you have a firewall in your organization, ensure that it allows streaming video. Contact your IT department or network administrator to confirm this.
    • Check your Internet connection speed. If it is a dial-up or anything slower than a DSL or cable modem, you may not be able to view the training preview properly.

  • How do I preview training videos and courses online?

    Registered users enjoy full length online previews. It's easy to sign up, just CLICK HERE to get started

    If you do not have an account with us, please click on the LOG IN button in the upper right corner, then on Sign Up Now. Or, click the LOG IN/JOIN link located in the footer of the homepage. Fill out the form with your information and click submit. You will receive an email with a link to activate your registration. After that, when returning to our website, you may log in with your email address and the password you established.

    If you have an account, simply enter the email address and password you established at the time you signed up.

  • Can I train with the online preview?

    No. The training is "for preview only". Previews are for purchase consideration only and may not be used for training or educational purposes.

    For Preview Only notices appear throughout the previews to warn against unauthorized use.


  • May I duplicate, copy, save or stream my purchase, rental, or preview copy?

    No. Our products are copyrighted, so making any unauthorized copies is illegal. If you need additional copies, please contact us. Training industry videos and all written materials are protected by U.S. and international copyright laws.

  • My employees all work remote now, can we show the DVD/USB over Zoom, Microsoft Teams, Google Meets, etc.?

    The DVD/USB license does not permit sharing/distributing online including through video conferencing platforms like Zoom and Microsoft Teams. 

    Media Partners has online versions of our training that can support delivery of training via video conferencing platforms like Zoom and Microsoft Teams. To learn more, contact us via chat or by phone at 800-408-5657 

Tech Support/Warranty

  • Some of my employees can’t access the training I assigned to them, who should I contact?

  • My DVD won’t play on my computer anymore?

    If you have Microsoft software, please be advised that Microsoft has removed the DVD playback software. To learn more about this click here.

    If the Microsoft issue doesn’t apply to you, contact your software company for support. If this still doesn’t help you resolve your issue, feel free to contact us via chat or phone at 800-408-5657 

Course Details

  • Is there a certificate of completion at the end of the training?

    Yes. Most courses can be configured to include a certificate of completion.
  • Is there a certain score you need to pass the training?

    Yes. We typically set the default passing score at 80% but can configure this score to meet your training needs.
  • Can employees retake a course?

    Yes. Once a learner has finished a course, they can simply open the navigation menu on the left and select the topic they want to jump back to and review.

    Upon re-entering some courses, learners may have an option to restart the course. However, we do not recommend that for reviewing since it will also signal to the hosting LMS that the learner has restarted the course and cleared out their current completion status.

  • Does Media Partners’ training Track Completion Status?

    Yes. Whether you host the content on your LMS or train your workforce on our platform, the platform tracks and records a learner’s progress toward course completion.

  • How long are the courses? And, do they have to be taken all at once?

    Course lengths vary by title but generally range from 20 to 45 minutes. You can view course times for any product at the top of the product page. 

    We have designed our top solutions in modules; learners can work through the modules in a single session or complete them one by one on different days/times. Learners can also exit mid-course. They will be returned at the point they left when they re-enter the course.

  • How old are the courses?

    Course ages vary. We update our top solutions regularly with the most current version has been within the last 3-12 months. 

  • How long I have access to Media Partners online training?

    Our standard online training license is 12 months, so your learners will have up to a year to complete the course/s.  We also provide longer-term licenses for organizations who wish to optimize learning continuity and maximize ROI. 

  • How can I view what topics are covered in a training course?

    The learning objectives vary by course and are usually displayed at the start of the training. Your best option for understanding the scope of a course is to register on our website, and then view the full course preview. 

  • My company wants to add or remove some material in the course, do you allow that?

    Yes. We provide various customization options for our courses. To learn more, contact us by chat or phone at 800-408-5657.

  • Are your courses offered in languages other than English?

    Yes. We offer most of our courses in both Spanish and English. 

    Some of our courses are also offered in other languages. This information is provided in the upper right corner of the product’s webpage. Please review the information about your course or contact us.   

  • Do your courses come with Closed Captions?

    Yes. Most courses have embedded Closed Captions that are enabled with a CC button on the video player. 

  • Is eLearning the only delivery option for MPC courses?

    Our top solutions are built as eLearning courses; however, if you prefer a blended or instructor-led approach, we offer live and virtual facilitated workshops as well as Train the Trainer support for these solutions.  

  • Do you provide additional materials with the purchase of eLearning/DVD/USB?

    Yes. While companion materials vary by title, they often include facilitation and participant tools.  When available, Media Partners will provide these materials in digital format upon request. 

Training Compatibility  

  • Are your training courses compatible with my LMS?

    Our training courses are provided in SCORM 1.2 format.  This format has been well established with most LMS.   In certain circumstances we can provide SCORM 2004 format or TinCan format. 

    Sign up for these great benefits

    Get access to Media Partners's high-quality behavior-changing training content.  When you sign up, you can::

    • Preview all our videos and eLearning for free 
    • Receive notification of new programs, refresher courses, and updated versions
    • Enjoy complimentary training support materials such as infographics, quizzes, video clips, interactive graphics, and more