Frequently Asked Questions




Q: Why aren't the online previews working for me?

We're sorry to hear if you are having difficulties viewing our online media stream. Here are some suggestions that may help you:

  • Turn on ‘cookies’ on your browser
  • Enable JavaScript on your browser
  • Ensure that you have the following version of your browser: Chrome 42+, Internet Explorer 11+, Edge 40+, Firefox 40+, Safari 9+, or for mobile, Android 5+ or iOS 9.2+.
  • If you have a firewall at your organization, ensure that it allows the streaming video. Contact your IT department or network administrator to confirm this.
  • Check your Internet connection speed. If it is a dial-up or anything slower than a DSL or cable modem, you may not be able to view the stream properly.
  • Close any running programs on your computer, to free up available RAM.

Q: How do I preview training videos online?

Registered users enjoy full length online previews. It's easy to sign up, just CLICK HERE to get started. Click on the LOG IN button in the upper right corner, click on Sign Up Now. Or, click on Join, which is located on the footer of the homepage. Fill out the form with your information and submit. You will receive and email with a link to activate your registration. After that, when returning to our website, you may log in with your email address and the password you established.


Q: Can I train with the online preview?

No. It is illegal to train with an unlicensed "preview only". We've added reminders throughout the preview copies of our training programs, that might alarm your trainees. Previews are for purchase consideration only and cannot be used for training or educational purposes.

Signing-Up on Our Website


Q: Why should I sign up for Media Partners website?

Most people first sign up for our site in order to watch the full-length previews online. If you sign up for the Media Partners website, you will have access to full-length previews to choose the program that will be the right fit for your training plans.

Further, you will be notified of new releases, periodic sales, and also receive helpful information on training trends and free resources we offer.


Q: Will you share my information with anyone?

We value your privacy, and we protect your personal information. We will never sell or share any personal or private information with anyone, including outside organizations.



Q: May I duplicate, copy, save or stream my purchase, rental or preview copy?

Our products are copyrighted, so making any unauthorized copies is illegal. If you need additional copies, please contact us. Training industry videos and all written materials are protected by U.S. and international copyright laws.


Q: Why is it illegal to train with an online preview?

In the training industry, we don't actually sell videos, we sell a "license to train", with a particular medium. When we offer a potential customer a free online "preview-only" for purchase evaluation only, it is  "unlicensed". Therefore, it is illegal to use the preview-only video for training. Training industry videos and all written materials are protected by the U.S. and international copyright laws.


Q: What is the penalty for making an illegal copy of a video?

The Copyright Act allows a copyright owner to recover monetary damages measured either by: (1) actual damages plus any additional profits of the infringer attributable to the infringement, or (2) statutory damages, of up to $150,000 for each copyrighted work infringed.

The copyright owner also has the right to permanently enjoin an infringer from engaging in further infringing activities and may be awarded costs and attorneys' fees. The law also permits destruction or other reasonable disposition of all infringing copies and devices by which infringing copies have been made or used in violation of the copyright owner's exclusive rights. In cases of willful infringement, criminal penalties may also be assessed.



Q: Why does my DVD won't play?

You might be using DVD player software that is incompatible with the product since our products are copy-protected. We recommend using Microsoft DVD Player (available for purchase on the Microsoft Store website). Windows no longer include DVD software that can play copy-protected DVDs, and VLC player no longer supports encrypted DVD playback. 


Q: When I try to play the DVD, I get a “Region Error code”?

Our DVDs are encoded to playback in “All Regions”. If you receive this error, it is likely due to your DVD software. Please contact your software’s support for assistance.


Q: Why does my USB not work on my PC?

You may have antivirus software that blocks the USB from running. Please contact your IT department. Additionally, we recommend allowing PCViewer.exe permission to play in your security settings. You can do this through the following steps: Windows Security --> Firewall & network protection --> Allow an app through firewall --> choose PCViewer.exe


Q: Can I save the contents of the USB key to my computer?

You may save the support materials to your computer. However, you cannot save the course mp4 file – it will only run using the PC or Mac viewer software on your USB key.


Q:  Why does the USB take a long time to load?

The USB’s encryption software takes time to load the videos. If the load time exceeds one minute, please contact Media Partners Support.
In some cases, the USB takes longer to load on Macs than on PCs. This is due to a change in QuickTime, which now requires decrypting the entire video. We recommend updating QuickTime and closing all open programs while viewing the USB.


Q: Why are the audio and video are out of sync? 

This is usually due to outdated video drivers, or insufficient RAM. Please update your computer's video drivers and ensure that there is enough RAM to run the USB. Exiting all unused programs on your computer can increase available RAM.

Sign up for these great benefits

Get access to Media Partners's high-quality behavior-changing training content.  When you sign up, you can::

  • Preview all our videos and eLearning for free 
  • Receive notification of new programs, refresher courses, and updated versions
  • Enjoy complimentary training support materials such as infographics, quizzes, video clips, interactive graphics, and more