An industry ripe for good news
New technologies, evolving customer expectations, and pandemic-related shutdowns have led to unprecedented change and uncertainty in the retail industry.
- 75% of US consumers have recently tried a new shopping behavior (such as order online, and pickup in store) and most plan to continue or increase these behaviors
- 78% of retailers have revised operational procedures 3 or more times since re-opening
The size and make-up of retail could be in flux for years.