Perfect for new employees or freshen-up seasoned veterans, this program shows a logical, five-step selling process for new hires to easily memorize and start using with customers right away.
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With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and others, Five-Star Selling: Easy Steps to Great Retail Sales takes participants through the entire sales process from start to finish, covering in detail how to properly:
Greet the customer
Determine his or her needs
Validate the selection
Close the sale
Take new recruits to school on the sales process or give seasoned salespeople a refresher. This program covers greeting the customer, how to determine his or her needs, correct ways to present merchandise, effective means to validate the customer’s selection, and most importantly how to close the sale.
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