Right/Wrong To WIN/WIN
A 5 Step Process for Peer-to-Peer Conflict Resolution
13 min | by Media Partners
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In a workplace full of people with different backgrounds, experiences, work priorities and deadlines, conflict is inevitable. This video teaches employees how to resolve conflict with others…directly, respectfully and effectively.
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Given the increased diversity of today’s work teams, more and more organizations are realizing the importance of creating a culture that supports conflict management at all levels. And that begins with training.
“Employers should create a workplace culture in which managing conflict is viewed as a core job competency regardless of the employee’s role in the organization." SHRM*
Right/Wrong to WIN/WIN™ is a practical and engaging conflict training film that teaches people how to move from a mindset of “I am right; you are wrong,” to a place of mutual understanding and collaboration. It helps people in conflict see that it’s never “you against me”…it’s always “us against the problem.”
The film introduces an easy-to-remember 5-step process that applies to any conflict:
Step 1. Step away
Step 2. Prepare
Step 3. Focus on the problem, not the person
Step 4. Meet face-to-face
Step 5. Seek a WIN/WIN solution
This process enables any two employees to communicate their way to finding a win/win solution thereby lessening the need for a conflict mediator (such as a supervisor or manager). In addition to the 5-step process, the video features a highly relatable peer-to-peer conflict scenario and fun graphics.
*SHRM Toolkit, “Managing Workplace Conflict”, November 4th, 2015
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