Customer Service

Media Partners' world-renowned customer service training solutions cover all aspects of representing the organization--including handling difficult customers, solving problems, and building customer loyalty. 

Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention
Page
  1. Give em the Pickle!
    Best Seller
    Give em the Pickle!

    Give ‘em the Pickle! is the bestselling customer service video of the last few decades!  Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.

    • 20 min
    • eLearning
    • DVD
    • USB
  2. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  3. The Guest 2E
    The Guest 2E

    Explain your customer service expectations to your employees in terms they will understand! Let this funny and meaningful training program illustrate what it means to treat customers as if they were guests in your own home.

    • 15 min 20 sec
    • eLearning
    • DVD
    • USB
  4. The Difficult Guest
    The Difficult Guest

    The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

     

    • 22 min
    • eLearning
    • DVD
    • USB
  5. Preview - Business Version;https://preview.mediapartners.com/pub/tl/MPC/26/011b79ba233a9db584f1159a8bce13/RWRT-Generic-Business-PVW.mp4
    The Right Words at the Right Time

    Through engaging scenarios that depict real-world customer service dilemmas, this program teaches practical solutions to the most difficult customer interactions.  

    • 14 min
    • eLearning
    • DVD
    • USB
  6. What's Your Pickle?
    What's Your Pickle?

    This customer service training picks up where Give 'em the Pickle leaves off. Bob Farrell presents a series of inspiring and fun-filled stories that exemplify the "pickle philosophy" and offer fresh insight into how your team can give those pickles! 

    • 17 min
    • eLearning
    • DVD
    • USB
  7. It's A Dog's World
    It's A Dog's World

    This all-time healthcare training favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service and patient satisfaction.

     

    • 14 min
    • eLearning
    • DVD
    • USB
  8. WE'RE IN THE BAND
    WE'RE IN THE BAND

    This unique video takes a fun, motivating look at the importance of preparation, teamwork and connecting with your customer as seen through the eyes of an up-and-coming folk rock group. 

    • 11 min
    • DVD
    • USB
  9. How to Connect in Business in 90 Seconds or Less
    How to Connect in Business in 90 Seconds or Less

    Your company and employees will reap benefits from this presentation long after the video has ended. They'll learn how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.

    • 16 min.
    • eLearning
    • DVD
    • USB
Page

Sign up for these great benefits

Get access to Media Partners's high-quality behavior-changing training content.  When you sign up, you can::

  • Preview all our videos and eLearning for free 
  • Receive notification of new programs, refresher courses, and updated versions
  • Enjoy complimentary training support materials such as infographics, quizzes, video clips, interactive graphics, and more