It's A Dog's World

14 min | by CRM Learning, LP

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This second edition of an all-time favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service by understanding:

  • The patient experience from the patient's point of view
  • Reassurance at critical points in the medical journey
  • The importance of respecting time, feelings and dignity
  • How an unprofessional manner erodes patient trust
Languages: English, Spanish
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Product Description

When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It’s a Dog’s World.

This funny and entertaining film allows your staff the opportunity to experience a day-in-the-lives of Bob and his dog, Max. After both are injured, they are seen by their respective healthcare providers. And while Bob is treated not-too-well at his healthcare facility, Max receives the royal treatment at his vet's office.

Today’s healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference. This program will help you raise the bar on patient care.

Made exclusively for healthcare, the humor of It's a Dog's World will relax your audience from the start, then open minds to the serious bottom-line message: patient satisfaction is central to your organization's survival.

Healthcare employees will learn:

  • The components of good and poor patient service
  • The consequences of poor service
  • How patients judge the quality of healthcare
  • The value of continued quality improvement

Product Details

Product Details
Is Best Seller? No
Program Length 14 min
Format eLearning, DVD, USB
languages English, Spanish
producer CRM Learning, LP

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