This second edition of an all-time favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service by understanding:
The patient experience from the patient's point of view
Reassurance at critical points in the medical journey
The importance of respecting time, feelings and dignity
How an unprofessional manner erodes patient trust
Languages: English, Spanish
What's included:Select Product Format to see what comes with purchase.
When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It’s a Dog’s World.
This funny and entertaining film allows your staff the opportunity to experience a day-in-the-lives of Bob and his dog, Max. After both are injured, they are seen by their respective healthcare providers. And while Bob is treated not-too-well at his healthcare facility, Max receives the royal treatment at his vet's office.
Today’s healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference. This program will help you raise the bar on patient care.
Made exclusively for healthcare, the humor of It's a Dog's World will relax your audience from the start, then open minds to the serious bottom-line message: patient satisfaction is central to your organization's survival.