Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention

Customer Service Excellence

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  1. General Hospitable
    General Hospitable

    Most patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are unimportant. This entertaining and engaging video will teach your healthcare employees how easy and satisfying it is to offer high-quality patient care.

    • 20 min
    • eLearning
    • DVD
    • USB
  2. What Do You Say?
    What Do You Say?

    This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.

    • 22 min.
    • eLearning
    • DVD
    • USB
  3. Cliff's Customer Service Adventure Video
    Cliff's Customer Service Adventure Video

    Cliff will help the viewer better understand how to empathize with the customer, assess how their business environment influences the customer, identify the needs of the customer, use polite and friendly behavior when addressing customers and practice effective ways to solve customer problems

    • 13 min
    • DVD
  4. Remember Me
    Remember Me

    There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences.

    • Shows examples of poor service from the customer's point-of-view
    • Gives insights into customer behavior and the basic service they expect
    • 10 min
    • DVD
    • USB
  5. I'll Be Back
    I'll Be Back

    This Bob Farrell speech is the predecessor to Give 'em the Pickle.  Join Bob as he shares insights from a lifetime of taking care of the customer and making them happy so that they always utter those magic words, "I'll Be Back!" 

    • 25 min
    • DVD
    • USB
  6. Leadership Pickle
    Leadership Pickle

    Bob Farrell reveals how your leadership can model the "pickle philosophy" for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer." Give them what they need and your employees can achieve great things.

    • 18 min.
    • eLearning
    • DVD
    • USB
  7. WE'RE IN THE BAND
    WE'RE IN THE BAND

    This unique video takes a fun, motivating look at the importance of preparation, teamwork and connecting with your customer as seen through the eyes of an up-and-coming folk rock group. 

    • 11 min
    • DVD
    • USB
  8. What's Your Pickle?
    What's Your Pickle?

    This customer service training picks up where Give 'em the Pickle leaves off. Bob Farrell presents a series of inspiring and fun-filled stories that exemplify the "pickle philosophy" and offer fresh insight into how your team can give those pickles! 

    • 17 min
    • eLearning
    • DVD
    • USB
  9. You've Got Customers
    You've Got Customers

    All too often meaningful service is lost while superficial friendliness masks the problem. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.

    • 20 min
    • DVD
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