In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
In How to Connect in Healthcare...in 90 seconds or Less, host Nicholas Boothman uses real-world healthcare scenarios to demonstrate the importance of building a trust relationship with those we serve. This insightful training will help you increase patient satisfaction, strengthen relationships with co-workers, improve patient care, and raise productivity.
This engaging and motivational program will teach your team how to naturally make a genuine connection with patients, family members, co-workers ...everyone they meet.
Connecting in Healthcare is all about:
- Choosing the right ATTITUDE - be welcoming, empathetic, curious and resourceful
- Sending the right SIGNALS - with your face, body and voice
- Get them TALKING - investing in listening pays off in trust
Training with this upbeat program will result in: increased patient satisfaction, strengthened co-worker relationships, improved service, raised productivity and a little (appropriate) fun at work.