WE'RE IN THE BAND
How to Turn Customers into Cheering Fans
11 min | by Media Partners
This unique video takes a fun, motivating look at the importance of preparation, teamwork and connecting with your customer as seen through the eyes of an up-and-coming folk rock group.
WE'RE IN THE BAND puts the lessons of an up-and-coming rock band to the test in the business world.
THE PAPERBOYS, a popular Northwest folk-rock band, has a clear vision for building its fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.
With plenty of music and upbeat energy, this fast-paced program highlights employees at all levels. From a police chief to a head chef, all tell how they "come to perform" in their world. You'll meet the nurse who "steps on stage" the minute she steps off the elevator, the waiter who "leaves his baggage at the door" in order to be a "rock star" for his guests. You'll hear how one healthcare professional helps her teammates get through a tough day and why the cheerful grocery clerk considers both her customers and her teammates to be her "audience."
WE'RE IN THE BAND will inspire your team to:
- Come to Perform
- Set the Stage
- Connect with Your Audience
- Leave Their Baggage at the Door
- Pick Each Other Up
"A must-see for EVERY employee!" -Doug Partain, San Antonio Water Systems
"Finally, a training film I know my target audience will get." -Dan Walker, Dir. National Training and Development, Little Caesars
|Is Best Seller?