Awkward Confrontations at Work
Talk about a tough coaching challenge!
While painful to watch, this video clips provides a powerful example of how not to go about having a difficult conversation with an employee. But managers are often faced with tough coaching challenges like this and it’s easy to fumble and forget what you know about giving feedback.
Media Partners' Practical Coach 2 program contains this example and many more, while offering easy-to-use instruction that includes:
- Keep it private.
- Manage your own emotions.
- Be clear and compassionate.
- Anticipate defensiveness and even anger.
- End on a positive note.
See a full preview of The Practical Coach 2 program.