Media Partners’ Jackson Hospital: Building Communities with … Pickles! case study tells the intriguing story of a rural Florida hospital where a (then new) Chief Nursing Officer (CNO) started a revolution with a unique training program that used pickles to teach invaluable workplace, and life, lessons.
“The Answer We Needed”
When CNO Robbin Pumphrey arrived at Jackson Hospital in 2012, she found a facility struggling with lagging patient experience ratings, which threatened to jeopardize funding and resulted in a local community that viewed the hospital skeptically. But Pumphrey came armed with a secret weapon.
“At the healthcare facility where I worked previously, I had seen Media Partners’ Give ’Em the PICKLE! program. I knew the values it taught, and I felt it was just the answer we needed to address our patient experience scores.”
Mandatory Pickle program training for Jackson Hospital staff soon took on a life of its own. Individuals embraced the values-based approach and began taking pride in discovering ways they could make the hospital experience special and meaningful for everyone with whom they came into contact.