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Deliver amazing customer experiences for a win-win.

Delighting customers is both motivating to your employees and good for your reputation. Our solution helps create cultures where employees actively look for opportunities to wow customers. Wow'd customers tell their friends, your business grows…


Available Soon - Our new behavior-focused customer service training


Watch the trailer now!


 To learn more about Fill the Glass: Turning the Ordinary to Extraordinary, please contact us via form (with Contact Us Form), Chat (with LiveChat) or phone at (800) 408-5657


The Shift from Transactional to Relational Customer Service

84% of younger workers seek meaning in their job   

71% of consumers reward empathy with brand loyalty

91% of customers say a positive experience leads to repeat business

Convey the importance of the Customer Service role 

Our Fill the Glass solution is uniquely designed to help customer service employees find meaning in what they do. 


Move from status quo service to shareworthy service 

Real-world “viral” service success stories show how ordinary transactions can be made extraordinary, inspiring employees to want to do the same.


Teach easy-to-recall service skills 

Practical skills for showing empathy and building positive relationships with customers are linked to powerful stories, increasing retention.


Build a culture and reputation around service excellence 

Fill the Glass philosophy encourages positive service and human connections—enhancing internal company culture and brand.


Tap into subject matter expertise

Known for its world-famous Give ‘em the Pickle program, Media Partners has a track record of success in customer service training.  This expertise is reflected in Fill the Glass’ eLearning, facilitated workshops, and add-on client services.

Sign up for these great benefits

Get access to Media Partners's high-quality behavior-changing training content.  When you sign up, you can::

  • Preview all our videos and eLearning for free 
  • Receive notification of new programs, refresher courses, and updated versions
  • Enjoy complimentary training support materials such as infographics, quizzes, video clips, interactive graphics, and more