Conflict happens. When it does, a little empathy can go a long way toward producing a successful resolution.This tool provides a practical way to put yourself in the other person’s shoes and anticipate what they might be thinking and feeling.
We're all familiar with bullying. It's estimated that around half of employees have experienced some type of bullying at work. And I estimate the other half got a taste of it in junior high. Bullies are simple creatures. They need to be in control, at the expense of their target. If that isn't bad enough, they encourage the same behaviors in others.