Based on theThomas-Kilmann Conflict Mode Instrument, this video demonstrates the five positions people can take when conflict arises-- Avoiding, Accommodating, Competing, Compromising or Collaborating--and the outcomes of each style.
Languages: English, Spanish
Subtitles: Cantonese, Mandarin
What's included:Select Product Format to see what comes with purchase.
Based on the Thomas-Kilmann Conflict Mode Instrument, this videooffers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises –Avoiding, Accommodating, Competing, Compromising or Collaborating – and teach the importance of finding the most effective approach for the situation at hand.
Participants will learn:
Proven methods for recognizing conflict
The five most -used conflict resolution positions
The two basic dimensions of human behavior in conflict situations
How to take responsibility for conflict and its resolution
Is Best Seller?
eLearning, DVD, USB
CRM Learning, LP
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