Dealing With Conflict
20 min | by CRM Learning, LP
Based on theThomas-Kilmann Conflict Mode Instrument, this video illustrates 5 positions people can take when conflict arises—Avoiding, Accommodating, Competing, Compromising or Collaborating. General and Healthcare versions available.
Based on the Thomas-Kilmann Conflict Mode Instrument, this video offers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises –Avoiding, Accommodating, Competing, Compromising or Collaborating – and teach the importance of finding the most effective approach for the situation at hand.
Participants will learn:
- Proven methods for recognizing conflict
- The five most -used conflict resolution positions
- The two basic dimensions of human behavior in conflict situations
- How to take responsibility for conflict and its resolution
|Is Best Seller?||No|
|Program Length||20 min|
|Producer||CRM Learning, LP|