Dealing With Conflict
20 min | by CRM Learning, LP
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Healthcare Version
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Based on theThomas-Kilmann Conflict Mode Instrument, this video illustrates 5 positions people can take when conflict arises—Avoiding, Accommodating, Competing, Compromising or Collaborating. General and Healthcare versions available.
Languages: English, Spanish
Subtitles: Cantonese, Mandarin
What's included:Select Product Format to see what comes with purchase.
Product Description
Based on the Thomas-Kilmann Conflict Mode Instrument, this video offers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises –Avoiding, Accommodating, Competing, Compromising or Collaborating – and teach the importance of finding the most effective approach for the situation at hand.
Participants will learn:
- Proven methods for recognizing conflict
- The five most -used conflict resolution positions
- The two basic dimensions of human behavior in conflict situations
- How to take responsibility for conflict and its resolution
Product Details
| Is Best Seller? | No |
|---|---|
| Program Length | 20 min |
| Format | eLearning, USB |
| Subtitles | Cantonese, Mandarin |
| Languages | English, Spanish |
| Producer | CRM Learning, LP |
