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Dealing With Conflict

20 min | by CRM Learning, LP

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  • Healthcare Version


Based on theThomas-Kilmann Conflict Mode Instrument, this video illustrates 5 positions people can take when conflict arises—Avoiding, Accommodating, Competing, Compromising or Collaborating. General and Healthcare versions available.

Languages: English, Spanish
Subtitles: Cantonese, Mandarin
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Product Description

Based on the Thomas-Kilmann Conflict Mode Instrument, this video offers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises –Avoiding, Accommodating, Competing, Compromising or Collaborating – and teach the importance of finding the most effective approach for the situation at hand.

Participants will learn:

  • Proven methods for recognizing conflict
  • The five most -used conflict resolution positions
  • The two basic dimensions of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Product Details

Product Details
Is Best Seller? No
Program Length 20 min
Format eLearning, USB
Subtitles Cantonese, Mandarin
Languages English, Spanish
Producer CRM Learning, LP

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