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  1. Leadership is a Field

    I believe leadership is a kind of psychic field where noble acts take place, acts of self-affirmation, trust, love and ethics. When the field is there, the right things occur, the right things come out of our mouths.
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  2. Content is Crucial: Award-winning Training - Should You Care?

    Content is Crucial: Award-winning Training - Should You Care?

    Does it really matter if a training film is "award winning"? In this post (Part 3 of our Content is Crucial Series), we examine how organizations and learners benefit from programs that have been honored for cinematic and educational excellence.

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  3. Content is Crucial: “Furnish” Your LMS Room-by-Room

    Content is Crucial: “Furnish” Your LMS Room-by-Room

    Like a new house, an LMS is a big purchase. It’s important to take the time to consider how you will furnish it. In Part 2 of our Content is Crucial Series we explore how quality content matters. 
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  4. (Video Clip) Savvy Leaders Avoid Making Hasty Decisions

    (Video Clip) Savvy Leaders Avoid Making Hasty Decisions

    Premature decisions often produce disappointing results.This video clip reminds leaders to try and find the root cause of a problem before prescribing a solution.
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  5. Government Customer Service - Trainers' Favorites

    Government Customer Service - Trainers' Favorites

    Improving the "public's" customer experience is an ongoing goal of most government agencies today. Here are the training programs our government customers turn to most for training in this important area.

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  6. Content is Crucial: Don’t Make This Mis-Steak

    Content is Crucial: Don’t Make This Mis-Steak

    A great learning experience is achieved when the learner has been moved to change their behavior. In Part 1 of our Content is Crucial Series we explore the "quality vs quantity" issue and how to balance the need for cost effective and convenient content libraries with the need for quality content that increases engagement and retention.

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  7. 4 Skills You Can Teach with Customer Service Training Videos

    4 Skills You Can Teach with Customer Service Training Videos

    Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.
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