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Customer Service - Blog

  1. How to Build a Customer Service Culture that Empowers Your Employees

    How to Build a Customer Service Culture that Empowers Your Employees

    When you improve the customer experience, you improve organizational results. Here are helpful tips on creating a customer service culture.

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  2. 4 Skills You Can Teach with Customer Service Training Videos

    4 Skills You Can Teach with Customer Service Training Videos

    Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.
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  3. Encourage Education & Government Team Members to Service Greatness

    Encourage Education & Government Team Members to Service Greatness

    Explore the following training videos that can help government and education employees learn great customer relations skills.


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  4. Choosing the Right Words for Handling Health Care Patients

    Choosing the Right Words for Handling Health Care Patients

    I watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it.
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  5. Who is Bob Farrell?

    Who is Bob Farrell?

    Short biography on Bob Farrell, founder of Farrell's Ice Cream Parlour and world reknown customer service expert that coined the phrase "Give 'Em The Pickle" aloing with developing and delivering a customer service training franchise.

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  6. Customer Service - Keys to the Art of Listening

    Customer Service - Keys to the Art of Listening

    Without mastering the art of listening, it is hard to provide the right solutions. Truly listening means not only hearing the words, but also practicing empathy.
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  7. Worst Customer Service Ever

    Worst Customer Service Ever

    Your company can have the best product, the best atmosphere, and the best location, but if it has terrible public interaction, it's doomed.

    Case in point: My husband and I went out for Mexican food last night, to the restaurant that we frequent so often I practically consider it a second kitchen.

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