Here's an activity anyone can use to become a more effective listener. By identifying behaviors seen in the best listener you know (as well as the worst listener you know), you hone in on the things you can do to build better listening habits.
Managers must be ready to handle a variety of challenging situations, including conversations that may be uncomfortable or difficult. This job aid helps prepare for the meeting and maintain a positive, productive tone.
As the workforce continues to grow and diversify—spanning different ages, backgrounds, values, and communication styles—the potential for conflict, divisiveness, and alienation of others increases. The ability to use "filters" is one way to maintain a respectful, inclusive workplace.
A Media Partners survey of Learning & Development Professionals asked about their top-of-mind training topics for the year ahead, and we found that attention is solidly focused on the skills leaders need along with competencies that drive organizational success. See the results.