Deliver amazing customer experiences for a win-win.
Delighting customers is motivating to your employees and good for your reputation. Our solution helps create cultures where employees actively look for opportunities to wow customers. Wow'd customers then tell their friends, and your business grows...
The Shift from Transactional to Relational Customer Service
84%
of younger workers seek meaning in their job
71%
of consumers reward empathy with brand loyalty
91%
of customers say a positive experience leads to repeat business
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Convey the importance of the Customer Service role Fill the Glass is uniquely designed to help frontline customer service employees find purpose and joy in what they do. |
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Move from status quo service to shareworthy service Real world “viral” service success stories show how ordinary transactions can be made extraordinary, inspiring employees to want to do the same. |
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Teach easy-to-recall service skills Practical skills for showing empathy and building positive relationships with customers are linked to powerful stories, increasing retention. |
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Build a culture and reputation around service excellence Fill the Glass philosophy encourages positive service and human connections—enhancing internal company culture and brand. |
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Tap into subject matter expertise Media Partners' expertise in customer service training began 25 years ago with Give 'em the Pickle and is fully evident in Fill the Glass content and services. |
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