Customer Service Training Solutions

Home
Training Solutions
Customer Service Excellence

Create an exceptional customer experience

Our Customer Service Excellence solution features programs that help create cultures where employees value customers and enthusiastically work to meet or exceed expectations, before, during and after the sale.

Customer service strongly impacts brand loyalty

95% of Americans indicate that good customer service is important to their brand choice, and 72% are willing to spend more to get it. Consistently high levels of customer satisfaction pay off through increased repeat business, more referrals, and lower customer attrition. Stellar customer service is best for your brand, bottom line, and employees.

Our Customer Service Excellence solution covers service basics and important principles:

Positive Business Impact

Show employees the link between customer service and organizational success.

Difficult Customers

Equip employees with effective tools to satisfy customers even when problems surface or customers get upset.

Customer Service Essentials

Help employees keep a positive attitude, listen actively, be a good team player, and follow through on commitments.

Preview each course

Give em the Pickle!

Give ‘em the Pickle! is the bestselling customer service video of the last few decades! Bob Farrell inspires and motivates with real lif...

20 min
The Right Words at the Right Time

Through engaging scenarios that depict real-world customer service dilemmas, this program teaches practical solutions to the most difficult customer interactions.

14 min
The Guest 2E

Explain your customer service expectations to your employees in terms they will understand! Let this funny and meaningful training program illustrate what it means to treat customers as if they were guests in your own home.

15 min 20 sec
The Difficult Guest

The Difficult Guest is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step pl...

22 min
It's A Dog's World

This second edition of an all-time favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service by u...

14 min