Whether newly promoted or recently hired, supervisors and managers need the right tools to succeed. This training covers the components of supervisory success, including highly important skills such as:
Planning and Prioritizing
Team Building Encouragement
Delegation & More!
Subtitles: French Canadian, Chinese
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After All, You're the Supervisor! tells the story of Alec, a top-notch CSR, who is newly promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities -- especially the challenge of moving from the role of friend and colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.
A comprehensive training video for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh as you move into a management role.
Participants will learn the components of supervisory success:
Acknowledge Your New Role
Plan and Prioritize Tasks
Learn to Delegate
Develop and Encourage Team Members
Problem Solve and Be Accessible
Communicate Downward and Upward
Model Desired Behavior
Give Praise and Recognition
The training includes a pre-course assessment as well as discussion segments so participants can share their expectations, views and experiences as they become comfortable in their new role.