Financial Services

Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

For the first time, implement a 9-time award-winning DEI training program that is proven to drive positive change in workplace culture. How Was Your Day? is our foundational respectful workplace training that tackles today's toughest topics of unconscious bias, diversity, inclusion and harassment. 

The course delivers results that:

How to be a more inclusive leader. 

Strategies on supporting team members that have been harassed. 

Tips on encouraging employees to be upstanders 

How to set expectations for their team around not tolerating harassment  

For the first time, implement a 9-time award-winning DEI training program that is proven to drive positive change in workplace culture. How Was Your Day? is our foundational respectful workplace training that tackles today's toughest topics of unconscious bias, diversity, inclusion and harassment. 

The course delivers results that:

Measure and provide a baseline on the 12 key behaviors that drive DEI.

 Present insights into the "why" behind employee behavior so you can address areas that need to change. 

Track progress towards your DEI objectives and compare your results to national averages.

Have positive impact on employees with proven, effect and award-winning learning content. 

Worry-free sexual harassment prevention training is here with Once & For All.  Recently revised, It is the most effective training for inspiring immediate behavior change and building a culture of respect...and is the only program with a compliance guarantee.

The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

The 7 short learning modules in this series help managers assess their team’s strengths and needs while providing practical tips on specific things that can be done to take team performance to a higher level.

The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." This video is a must-have for your library.

Through engaging insights and actionable instruction, LEAD NOW! provides leaders at all levels with a personalized way to enhance or develop critical leadership skills.