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Customer Service Excellence Solutions
Diversity, Equity, Inclusion and Belonging Solutions
Effective Workplace Communication Solutions
Employee Development - Training Solutions
Leadership Development
Sexual Harassment Prevention Programs
Supervisor and Manager Training
Workplace Violence Prevention - Training Solutions

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  1. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  2. How Was Your Day? Manager Version
    Best Seller
    How Was Your Day? Manager Version

    For the first time, implement a 9-time award-winning DEI training program that is proven to drive positive change in workplace culture. How Was Your Day? is our foundational respectful workplace training that tackles today's toughest topics of unconscious bias, diversity, inclusion and harassment. 

     

    The course delivers results that:

    How to be a more inclusive leader. 

    Strategies on supporting team members that have been harassed. 

    Tips on encouraging employees to be upstanders 

    How to set expectations for their team around not tolerating harassment  

     

    • 50 min
    • eLearning
  3. How Was Your Day?
    Best Seller
    How Was Your Day?

    For the first time, implement a 9-time award-winning DEI training program that is proven to drive positive change in workplace culture. How Was Your Day? is our foundational respectful workplace training that tackles today's toughest topics of unconscious bias, diversity, inclusion and harassment. 

     

    The course delivers results that:

    Measure and provide a baseline on the 12 key behaviors that drive DEI.

     Present insights into the "why" behind employee behavior so you can address areas that need to change. 

    Track progress towards your DEI objectives and compare your results to national averages.

    Have positive impact on employees with proven, effect and award-winning learning content. 

     

    • 48 min
    • eLearning
    • USB
  4. Once & For All
    Best Seller
    Once & For All

    Once & For All  is the most effective  sexual harassment training for inspiring behavior change and building a culture of respect...plus, it is the only program with a 200% compliance guarantee.

     

    • 45-60 min
    • eLearning
    • USB
  5. The Practical Coach 2
    Best Seller
    The Practical Coach 2

    The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

    • 25 min.
    • eLearning
    • USB
  6. Manager Moments: How To Build A High Performing Team
    Best Seller
    Manager Moments: How To Build A High Performing Team

    The 7 short learning modules in this series help managers assess their team’s strengths and needs while providing practical tips on specific things that can be done to take team performance to a higher level.

     



    • 6-20 min
    • eLearning
    • USB
  7. The Difficult Guest
    The Difficult Guest

    The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

     

    • 22 min
    • eLearning
    • USB
  8. Keeping the Good Ones
    Keeping the Good Ones

    This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." This video is a must-have for your library.

    • 26 min
    • eLearning
    • USB
  9. LEAD NOW!
    Best Seller
    LEAD NOW!

    Through engaging insights and actionable instruction, LEAD NOW! provides leaders at all levels with a personalized way to enhance or develop critical leadership skills.

     

    • 5-10 min per module
    • eLearning
    • USB
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