Financial Services

Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

This Manager version of our multi award-winning respectful workplace training builds on the Employee course video segments with messaging geared towards managers and supervisors.

This 9-time award-winning respectful workplace training has helped thousands of organizations effectively train employees and managers on diversity, equity, inclusion, harassment and more.  

Worry-free sexual harassment prevention training is here with Once & For All.  Recently revised, It is the most effective training for inspiring immediate behavior change and building a culture of respect...and is the only program with a compliance guarantee.

The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

The 7 short learning modules in this series help managers assess their team’s strengths and needs while providing practical tips on specific things that can be done to take team performance to a higher level.

The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." This video is a must-have for your library.

Through engaging insights and actionable instruction, LEAD NOW! provides leaders at all levels with a personalized way to enhance or develop critical leadership skills.