Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
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  1. Accountability That Works!
    Accountability That Works!

    With accountability, you have better results, improved teamwork and clarity. Without it, you get blame, finger pointing, and missed deadlines. Learn how to make any team an accountable team.

    • 22 min
    • eLearning
    • DVD
    • USB
  2. After All, You're The Supervisor!
    After All, You're The Supervisor!

    Whether newly promoted or recently hired, supervisors and managers need the right tools to succeed. This training covers the components of supervisory success, including ...

    • 20 min
    • eLearning
    • DVD
    • USB
  3. Being Assertive
    Being Assertive

    Defined as "the ability to express yourself openly and honestly without denying the rights of others", assertiveness is a key skill.  This video shows how it can be used to advance the achievement of individual and team goals. 

    • 23 minutes
    • DVD
    • USB
  4. Dealing With Conflict
    Dealing With Conflict

    Based on theThomas-Kilmann Conflict Mode Instrument, this video demonstrates the five positions people can take when conflict arises-- Avoiding, Accommodating, Competing, Compromising or Collaborating--and the outcomes of each style.

    • 20 min
    • eLearning
    • DVD
    • USB
  5. Emotional Intelligence
    Emotional Intelligence

    This video provides an overview of the body of science known as Emotional Intelligence (EI) . It reveals that proper understanding and use of emotions can help us be more effective at work and in life. 

    • 25 min
    • eLearning
    • DVD
    • USB
  6. Teamwork In Crisis: The Miracle of Flight 232
    Teamwork In Crisis: The Miracle of Flight 232

    This video offers powerful insights for leaders and teams. It tells the true story of United Airlines Flight 232 and how the unprecedented teamwork of crews in the air and on the ground saved many lives.

     

    • 29 min
    • DVD
    • USB
  7. General Hospitable
    General Hospitable

    Most patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are uni...

    • 20 min
    • eLearning
    • DVD
    • USB
  8. Leadership and Self-Deception
    Leadership and Self-Deception

    This thought-provoking training, based on the best-selling book, shows how reducing self-deception improves workplace relationships and increases productivity.

     

    • 16 min
    • eLearning
    • DVD
    • USB
  9. Respectful Communicator: The Part You Play
    Respectful Communicator: The Part You Play

    Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.

     

    • 18 min
    • eLearning
    • DVD
    • USB
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