Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention

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  1. Respectful Communicator: The Part You Play
    Respectful Communicator: The Part You Play

    Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.

     

    • 18 min
    • eLearning
    • DVD
    • USB
  2. The Abilene Paradox
    Best Seller
    The Abilene Paradox

    This long-time bestselling program keeps teams from heading in the wrong direction.  It shows group leaders and managers how to avoid "false consensus" and cultivate...

    • 26 min
    • eLearning
    • DVD
    • USB
  3. The "Takeaway" for Managers Series
    The "Takeaway" for Managers Series

    Use this series' straightforward approach to give managers a basic foundation for legal compliance in Sexual Harassment, Diversity, Respect, Interviewing, ADA, FMLA, Discipline, and Termination.

    • 60 min
    • eLearning
    • DVD
    • USB
  4. Peer Today, Boss Tomorrow
    Peer Today, Boss Tomorrow

    Recently promoted supervisors must learn to navigate their changing roles in order to maximize productivity and ensure success. This program follows five friends as ...

    • 23 minutes
    • DVD
    • USB
  5. Tactics Of Innovation
    Tactics Of Innovation

    Author and Futurist Joel Barker shares ten tactics that can be used to enhance or predict the acceptance of any new idea, product or service.

    • 22 minutes
    • DVD
  6. 6 Principles to Negotiate Anything
    6 Principles to Negotiate Anything

    Negotiation is a skill everyone needs, but many of us lack. In this video, Ed Brodow lays out a practical, easy-to-use approach to negotiating that can be used at work and in life.

    • 20 minutes
    • DVD
    • USB
  7. What Do You Say?
    What Do You Say?

    This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these...

    • 22 min.
    • eLearning
    • DVD
    • USB
  8. Would I Work For Me?
    Would I Work For Me?

    Supervisors and managers must exhibit behaviors that seek to inspire and not alienate those who work for them. This video shows how to motivate in a way that yields positive employee performance as well as increased productivity.

    • 20 minutes
    • DVD
    • USB
  9. Arc Flash
    Arc Flash

    This video focuses on what Arc flash is, its hazards, and the practical procedures employees can use to protect themselves from electric shock.

    • 17 min
    • DVD
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