Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
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Leadership Development
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Supervisor and Manager Training
Workplace Violence Prevention

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  1. The Abilene Paradox
    Best Seller
    The Abilene Paradox

    This long-time bestselling program keeps teams from heading in the wrong direction.  It shows group leaders and managers how to avoid "false consensus" and cultivate an environment where employees feel comfortable sharing their true opinion. 

     

    • 26 min
    • eLearning
    • DVD
    • USB
  2. How Was Your Day?
    Best Seller
    How Was Your Day?

    This 9-time award-winning respectful workplace training has helped thousands of organizations effectively address diversity, equity, inclusion, harassment and more.  New 2021 eLearning.

    • 60 min
    • eLearning
    • DVD
    • USB
  3. Getting Real about Workplace Violence
    Best Seller
    Getting Real about Workplace Violence

    This highly-effective workplace violence prevention training helps people take action when needed, whether it be early, preventative action or decisive, life-saving action in response to an extreme violence event.

     

    • 18-25 min
    • eLearning
    • DVD
    • USB
  4. Respectful Communicator: The Part You Play
    Respectful Communicator: The Part You Play

    Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.

     

    • 18 min
    • eLearning
    • DVD
    • USB
  5. Actions Speak
    Best Seller
    Actions Speak

    From the creators of the best selling Behavioral Interview video of all time, ACTIONS Speak! Behavioral Interviewing offers a fresh and vibrant new approach to legal and effective hiring. 

    • 24 or 54 min
    • eLearning
    • DVD
    • USB
  6. I'll Be Back
    I'll Be Back

    This Bob Farrell speech is the predecessor to Give 'em the Pickle.  Join Bob as he shares insights from a lifetime of taking care of the customer and making them happy so that they always utter those magic words, "I'll Be Back!" 

    • 25 min
    • DVD
    • USB
  7. The Practical Coach 2
    Best Seller
    The Practical Coach 2

    The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

    • 25 min.
    • eLearning
    • DVD
    • USB
  8. Five-Star Selling: Easy Steps To Great Retail
    Five-Star Selling: Easy Steps To Great Retail

    Perfect for new employees or freshen-up seasoned veterans, this program shows a logical, five-step selling process for new hires to easily memorize and start using with customers right away.

    • 14 min
    • eLearning
  9. Tell Me A Story
    Tell Me A Story

    Through workplace examples and actionable tips, this training helps organizations develop leaders who can move and inspire people through effective storytelling.

    • 18 min
    • eLearning
    • DVD
    • USB
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