Retail

Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

This Manager version of our multi award-winning respectful workplace training builds on the Employee course video segments with messaging geared towards managers and supervisors.

This 9-time award-winning respectful workplace training has helped thousands of organizations effectively train employees and managers on diversity, equity, inclusion, harassment and more.  

Worry-free sexual harassment prevention training is here with Once & For All.  Recently revised, It is the most effective training for inspiring immediate behavior change and building a culture of respect...and is the only program with a compliance guarantee.

Explain your customer service expectations to your employees in terms they will understand! Let this funny and meaningful training program illustrate what it means to treat customers as if they were guests in your own home.

The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." This video is a must-have for your library.

From the creators of the best selling Behavioral Interview video of all time, ACTIONS Speak! Behavioral Interviewing offers a fresh and vibrant new approach to legal and effective hiring. 

This long-time bestselling program keeps teams from heading in the wrong direction.  It shows group leaders and managers how to avoid "false consensus" and cultivate an environment where employees feel comfortable sharing their true opinion.