Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention

Retail

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  1. Respectful Communicator: The Part You Play
    Respectful Communicator: The Part You Play

    Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.

     

    • 18 min
    • eLearning
    • DVD
    • USB
  2. The Abilene Paradox
    Best Seller
    The Abilene Paradox

    This long-time bestselling program keeps teams from heading in the wrong direction.  It shows group leaders and managers how to avoid "false consensus" and cultivate...

    • 26 min
    • eLearning
    • DVD
    • USB
  3. How Was Your Day?
    Best Seller
    How Was Your Day?

    This 9-time award-winning respectful workplace training has helped thousands of organizations effectively address diversity, equity, inclusion, harassment and more.  New 2021 eLearning.

    • 60 min
    • eLearning
    • DVD
    • USB
  4. Getting Real about Workplace Violence
    Best Seller
    Getting Real about Workplace Violence

    This highly-effective workplace violence prevention training helps people take action when needed, whether it be early, preventative action or decisive, life-saving action in response to an extreme violence event.

     

    • 18-25 min
    • eLearning
    • DVD
    • USB
  5. Tell Me A Story: A Powerful Way to Inspire Action
    Tell Me A Story: A Powerful Way to Inspire Action

    Through workplace examples and actionable tips, this training helps organizations develop leaders who can move and inspire people through effective storytelling.

    • 18 min
    • eLearning
    • DVD
    • USB
  6. Actions Speak
    Best Seller
    Actions Speak

    From the creators of the best selling Behavioral Interview video of all time, ACTIONS Speak! Behavioral Interviewing offers a fresh and vibrant new approach to legal and effective hiring. 

    • 24 min
    • eLearning
    • DVD
    • USB
  7. I'll Be Back
    I'll Be Back

    This Bob Farrell speech is the predecessor to Give 'em the Pickle.  Join Bob as he shares insights from a lifetime of taking care of the customer and making...

    • 25 min
    • DVD
    • USB
  8. Once & For All: Stopping Sexual Harassment at Work - Manager
    Best Seller
    Once & For All: Stopping Sexual Harassment at Work - Manager

    Once & For All, Manager sexual harassment prevention training is a worry-free solution. It's the most effective training available for inspiring imm...

    • 60 Min
    • eLearning
    • DVD
    • USB
  9. The Practical Coach 2
    Best Seller
    The Practical Coach 2

    The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

    • 25 min.
    • eLearning
    • DVD
    • USB
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