19 min | by CRM Learning, LP
We're all naturally defensive to some degree, but all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.
- Shows how to end defensiveness with co-workers
- Reduces interpersonal conflict in the workplace
- Helps people communicate openly and honestly
Many people have reasons for believing they're being attacked. Communicating Non-Defensively shows that defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The Defensiveness Chain that is created impairs communication and reduces productivity.
Viewers are reminded that when comments and opinions get passed around that are potentially defensive the focus should be on behavioral patterns, so the receiver has less reason to receive it personally. The video workshop shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.
Through visuals and exercises, participants learn:
- How to disengage from a defensive position
- How to empathize and disarm a defensive person
- How to inquire and focus on the issues
- How to disclose ones own needs and goals non-defensively
- How to depersonalize the issues
|Is Best Seller?
|CRM Learning, LP