Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention

General

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  1. Unintentional Still Hurts, Manager Version
    Unintentional Still Hurts, Manager Version

    Focusing on impact vs. intent, this powerful training course teaches managers how to identify, challenge and respond to bias, while explaining their role in creating a culture of respect.

    • 55 min
    • eLearning
  2. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  3. Unintentional Still Hurts: Overcoming Unconscious Bias
    Unintentional Still Hurts: Overcoming Unconscious Bias

    This powerful new implicit bias training goes beyond the basics, focusing on impact vs. intent, the concept of microaggressions, and practical ways to identify, challenge and respond to bias.

    • 45 min
    • eLearning
  4. How Was Your Day? Manager Version
    Best Seller
    How Was Your Day? Manager Version

    This Manager version of our multi award-winning respectful workplace training builds on the Employee course video segments with messaging geared towards managers and supervisors.

    • 60 min
    • eLearning
  5. How Was Your Day?
    Best Seller
    How Was Your Day?

    This 9-time award-winning respectful workplace training has helped thousands of organizations effectively train employees and managers on diversity, equity, inclusion, harassment and more.  

    • 60 min
    • eLearning
    • DVD
    • USB
  6. Once & For All, Employee Version
    Best Seller
    Once & For All, Employee Version

    Worry-free sexual harassment prevention training is here with Once & For All. Just revised for 2022, It is the most effective training for inspiring immediate behavior change and building a culture of respect...and is the only program with a compliance guarantee.

     

    • 60 min
    • eLearning
    • DVD
    • USB
  7. Once & For All, Manager Version
    Best Seller
    Once & For All, Manager Version

    Once & For All, Manager sexual harassment prevention training is a worry-free solution. It's the most effective training available for inspiring immediate behavior change and building a culture of respect. And, it's the only program with a compliance guarantee.

    • 60 Min
    • eLearning
    • DVD
    • USB
  8. Getting Real about Workplace Violence
    Best Seller
    Getting Real about Workplace Violence

    This highly-effective workplace violence prevention training helps people take action when needed, whether it be early, preventative action or decisive, life-saving action in response to an extreme violence event.

     

    • 18-25 min
    • eLearning
    • DVD
    • USB
  9. Give em the Pickle!
    Best Seller
    Give em the Pickle!

    Give ‘em the Pickle! is the bestselling customer service video of the last few decades!  Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.

    • 20 min
    • eLearning
    • DVD
    • USB
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