Customer Service Excellence Solutions
Diversity, Equity, Inclusion and Belonging Solutions
Effective Workplace Communication Solutions
Employee Development - Training Solutions
Leadership Development
Sexual Harassment Prevention Programs
Supervisor and Manager Training
Workplace Violence Prevention - Training Solutions

General

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  1. Unintentional Still Hurts, Manager Version
    Best Seller
    Unintentional Still Hurts, Manager Version

    This best-selling implicit bias training for managers has been shown to yield a 3x increase in acceptance of personal bias.*  Going beyond the basics, it helps managers identify, challenge and respond to bias while teaching how to build a culture of respect.

     

    • 50 min
    • eLearning
  2. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  3. Unintentional Still Hurts: Overcoming Unconscious Bias
    Best Seller
    Unintentional Still Hurts: Overcoming Unconscious Bias

    Recently enhanced, this best-selling implicit bias training provides practical instruction on how to recognize, challenge and respond to bias. Researched results show 3x increased acceptance of personal bias after training*—a key first step to changing behavior.

    • 45 min
    • eLearning
  4. How Was Your Day? Manager Version
    Best Seller
    How Was Your Day? Manager Version

    For the first time, implement a 9-time award-winning DEI training program that is proven to drive positive change in workplace culture. How Was Your Day? is our foundational respectful workplace training that tackles today's toughest topics of unconscious bias, diversity, inclusion and harassment. 

     

    The course delivers results that:

    How to be a more inclusive leader. 

    Strategies on supporting team members that have been harassed. 

    Tips on encouraging employees to be upstanders 

    How to set expectations for their team around not tolerating harassment  

     

    • 50 min
    • eLearning
  5. How Was Your Day?
    Best Seller
    How Was Your Day?

    For the first time, implement a 9-time award-winning DEI training program that is proven to drive positive change in workplace culture. How Was Your Day? is our foundational respectful workplace training that tackles today's toughest topics of unconscious bias, diversity, inclusion and harassment. 

     

    The course delivers results that:

    Measure and provide a baseline on the 12 key behaviors that drive DEI.

     Present insights into the "why" behind employee behavior so you can address areas that need to change. 

    Track progress towards your DEI objectives and compare your results to national averages.

    Have positive impact on employees with proven, effect and award-winning learning content. 

     

    • 48 min
    • eLearning
    • USB
  6. Once & For All, Employee Version
    Best Seller
    Once & For All, Employee Version

    Worry-free sexual harassment prevention training is here with Once & For All.  Recently revised, It is the most effective training for inspiring immediate behavior change and building a culture of respect...and is the only program with a compliance guarantee.

     

    • 60 min
    • eLearning
    • USB
  7. Once & For All, Manager Version
    Best Seller
    Once & For All, Manager Version

    Once & For All, Manager sexual harassment prevention training is a worry-free solution. It's the most effective training available for inspiring immediate behavior change and building a culture of respect. And, it's the only program with a compliance guarantee.

    • 60 Min
    • eLearning
    • USB
  8. Getting Real about Workplace Violence
    Best Seller
    Getting Real about Workplace Violence

    This highly-effective workplace violence prevention training helps people take action when needed, whether it be early, preventative action or decisive, life-saving action in response to an extreme violence event.

     

    • 18-25 min
    • eLearning
    • USB
  9. Give em the Pickle!
    Best Seller
    Give em the Pickle!

    Give ‘em the Pickle! is the bestselling customer service video of the last few decades!  Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.

    • 20 min
    • eLearning
    • USB
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