Develop effective communication skills

Our Effective Workplace Communication solution features best-selling programs that build those communication skills that lead to individual, managerial, and organizational success.

Poor communication goes largely ignored

Interpersonal communication consistently appears on lists of the most-valued employee and managerial skills. Yet 57% of employees report not being given clear directions, and 69% of managers are uncomfortable communicating with employees. 

Effective workplace communication requires the following important skills:

 

Speaking and listening effectively

 

Building trust and rapport

 

Mastering inclusive and respectful communication


Enabling successful group decision making

 

Preview each course 

  1. How to Connect in Healthcare in 90 Seconds or Less
    How to Connect in Healthcare in 90 Seconds or Less

    This program shows healthcare workers how to quickly establish rapport, build trust, and make a lasting, good impression with patients, patients' familiy members, and co-workers. 

    16 min
  2. The Front Of The Class
    The Front Of The Class

    The Front of the Class is a must-see for anyone who has been promoted from within to a supervisory role.  Humorous yet heartwarming examples teach the management tru...

    24 min
  3. The Abilene Paradox
    The Abilene Paradox

    This long-time bestselling program keeps teams from heading in the wrong direction.  It shows group leaders and managers how to avoid "false consensus" and cultivate...

    26 min
  4. Change and Innovation Through Brainstorming
    Change and Innovation Through Brainstorming

    Whether we pursue it, or it is forced upon us, change can make or break any business. The determining factor for success relies on the attitude of the employees challenge...

    36 min
  5. Communicating Non-Defensively
    Communicating Non-Defensively

    We're all naturally defensive to some degree, but all of us must be responsible for how we deliver and receive messages, as well as th...

    19 min

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