Customer Service Excellence

  1. How to Build a Customer Service Culture that Empowers Your Employees

    How to Build a Customer Service Culture that Empowers Your Employees

    When you improve the customer experience, you improve organizational results. Here are helpful tips on creating a customer service culture.

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  2. 5 Strategies for Staffing Customer Service Teams Amid the War for Talent

    5 Strategies for Staffing Customer Service Teams Amid the War for Talent

    Providing customer service training is just one of the 5 strategies companies can use to address staffing shortages & reduce stress for customer service staff.  

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  3. (Infographic) Customer Service - Fill the Glass

    (Infographic) Customer Service - Fill the Glass

    This infographic explains that customer and employee expectations are changing, making the case for customer service training that meets the needs of both groups.

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  4. Providing Positive Customer Service (even when you don't feel like it)

    Providing Positive Customer Service (even when you don't feel like it)

    Written specifically for customer service staff, this post provides great tips on how to stay positive --even when you don't feel like it, or are dealing with a difficult customer.

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  5. 10 Little Things That Make a BIG Impact on Customer Satisfaction

    10 Little Things That Make a BIG Impact on Customer Satisfaction

    This customer service brainstorming activity helps prompt discussion among  team members so that specific next-level service ideas can be agreed upon and put into action.

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  6. Survey: Staffing, Skilling, and Culture Top Customer Service Challenges

    Survey: Staffing, Skilling, and Culture Top Customer Service Challenges

    See the results of Media Partners' 2021 Customer Service Training Pulse Survey and the top customer service training obstacles and imperatives cited by talent leaders and professionals.

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  7. Frontline Insurance’s Powerful Training Outcomes

    Frontline Insurance’s Powerful Training Outcomes

    The components of effective Workplace Violence (WPV) Prevention include Awareness, Recognition, Prepared Employees, Action, and an Empathic Culture. Learn more about them in this post, and see the difference effective WPV Prevention and Response training can make.

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