Customer Service Excellence

  1. Survey: Staffing, Skilling, and Culture Top Customer Service Challenges

    Survey: Staffing, Skilling, and Culture Top Customer Service Challenges

    See the results of Media Partners' 2021 Customer Service Training Pulse Survey and the top customer service training obstacles and imperatives cited by talent leaders and professionals.

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  2. Frontline Insurance’s Powerful Training Outcomes

    Frontline Insurance’s Powerful Training Outcomes

    The components of effective Workplace Violence (WPV) Prevention include Awareness, Recognition, Prepared Employees, Action, and an Empathic Culture. Learn more about them in this post, and see the difference effective WPV Prevention and Response training can make.

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  3. Media Partners Survey: Leaders and Their Skills Top 2020 Organizational Training Priorities

    Media Partners Survey: Leaders and Their Skills Top 2020 Organizational Training Priorities

    A Media Partners survey of Learning & Development Professionals asked about their top-of-mind training topics for the year ahead, and we found that attention is solidly focused on the skills leaders need along with competencies that drive organizational success. See the results.

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  4. Celebrate National Checklist Day - National WHAT?

    Celebrate National Checklist Day - National WHAT?

    October 30th marks National Checklist Day. Media Partners knows the power of checklists and related tools to provide fast, how-to guidance when it’s needed. As we salute the enduring value of checklists, we invite you to tap into the power of 13 of the most popular tools we’ve created to make your workday a little easier.
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  5. Content is Crucial: Award-winning Training - Should You Care?

    Content is Crucial: Award-winning Training - Should You Care?

    Does it really matter if a training film is "award winning"? In this post (Part 3 of our Content is Crucial Series), we examine how organizations and learners benefit from programs that have been honored for cinematic and educational excellence.

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  6. Results You Can See: Behavior Changes Associated with Top Media Partners Films

    Results You Can See: Behavior Changes Associated with Top Media Partners Films

    Media Partners is known for engaging content that leads to changed behavior. Here are 5 examples in the areas of customer service, accountability, respectful workplace, decision making and sexual harassment prevention.

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  7. 3 Trends Are Turning Learning Strategies into 2019 Business Strategies

    3 Trends Are Turning Learning Strategies into 2019 Business Strategies

    As a respected leader in the learning space for more than 25 years, Media Partners knows an exciting trend when we see one. For 2019, we’ve identified several ideas we predict will gain greater traction as the year unfolds. Already, we’re seeing these ideas empower our customers to leverage learning solutions to improve enterprise performance.
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