Employee Development

  1. The HR/Training Partnership - Meeting New Challenges Together in 2022

    The HR/Training Partnership - Meeting New Challenges Together in 2022

    Studies show that 2022 may bring more unrest and distrust to the workplace. Help employees with training on conflict management and respectful behavior.

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  2. Learning and Development May Be 2022’s Answer to the Great Resignation

    Learning and Development May Be 2022’s Answer to the Great Resignation

    Learning and development opportunities are proving to be effective tools in attracting and retaining top talent in the shadow of the Great Resignation. Here's what you need to know.

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  3. The Skills Your Organization’s Workforce Needs for 2022 and Beyond

    The Skills Your Organization’s Workforce Needs for 2022 and Beyond

     In a recent poll, HR leaders ranked building critical skills and competencies in their workforces as their top priority for 2022. See what critical skills are needed most.

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  4. Attitude Versus Behavior

    Attitude Versus Behavior

    Bad attitudes are contagious and they can be difficult to navigate. As a manager, what can you do with a staff member whose negative attitude is bringing down the whole team?The answer is simple: you focus on performance.

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  5. Providing Positive Customer Service (even when you don't feel like it)

    Providing Positive Customer Service (even when you don't feel like it)

    Written specifically for customer service staff, this post provides great tips on how to stay positive --even when you don't feel like it, or are dealing with a difficult customer.

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  6. The 5 Conflict Management Styles: Which One Are You?

    The 5 Conflict Management Styles: Which One Are You?

    The components of effective Workplace Violence (WPV) Prevention include Awareness, Recognition, Prepared Employees, Action, and an Empathic Culture. Learn more about them in this post, and see the difference effective WPV Prevention and Response training can make.

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  7. Ethical Choices: Knowing How to Handle a “Moment of Truth”

    Ethical Choices: Knowing How to Handle a “Moment of Truth”

    Most people know the difference between right and wrong. They know the difference between telling the truth and telling a lie. And they can explain why honesty and integrity are important. This video clip show what to do when faced with those moments of truth, or ethical dilemmas.
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