Customer Service Excellence Solutions
Diversity, Equity, Inclusion and Belonging Solutions
Effective Workplace Communication Solutions
Employee Development - Training Solutions
Leadership Development
Sexual Harassment Prevention Programs
Supervisor and Manager Training
Workplace Violence Prevention - Training Solutions

Hospitality

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  1. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  2. How Was Your Day? Manager Version
    Best Seller
    How Was Your Day? Manager Version

    This Manager version of our multi award-winning respectful workplace training builds on the Employee course video segments with messaging geared towards managers and supervisors.

    • 60 min
    • eLearning
  3. How Was Your Day?
    Best Seller
    How Was Your Day?

    This 9-time award-winning respectful workplace training has helped thousands of organizations effectively train employees and managers on diversity, equity, inclusion, harassment and more.  

    • 60 min
    • eLearning
    • USB
  4. Once & For All, Employee Version
    Best Seller
    Once & For All, Employee Version

    Worry-free sexual harassment prevention training is here with Once & For All. Just revised for 2022, It is the most effective training for inspiring immediate behavior change and building a culture of respect...and is the only program with a compliance guarantee.

     

    • 60 min
    • eLearning
    • USB
  5. The Guest 2E
    The Guest 2E

    Explain your customer service expectations to your employees in terms they will understand! Let this funny and meaningful training program illustrate what it means to treat customers as if they were guests in your own home.

    • 15 min 20 sec
    • eLearning
    • USB
  6. The Difficult Guest
    The Difficult Guest

    The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

     

    • 22 min
    • eLearning
    • USB
  7. Right/Wrong To WIN/WIN
    Right/Wrong To WIN/WIN

    In a workplace full of people with different backgrounds, experiences, work priorities and deadlines, conflict is inevitable. This video teaches employees how to resolve conflict with others…directly, respectfully and effectively.

     

    • 13 min
    • eLearning
    • USB
  8. Keeping the Good Ones
    Keeping the Good Ones

    This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." This video is a must-have for your library.

    • 26 min
    • eLearning
    • USB
  9. Actions Speak
    Best Seller
    Actions Speak

    From the creators of the best selling Behavioral Interview video of all time, ACTIONS Speak! Behavioral Interviewing offers a fresh and vibrant new approach to legal and effective hiring. 

    • 24 or 54 min
    • eLearning
    • USB
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