Negativity in the workplace can undermine morale and productivity. This program gives supervisors, managers and employees easy-to-use techniques for dealing with difficult personalities.
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It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers and harm your organizational culture. Bad Apples™: How to Deal with Difficult Attitudes helps employees and managers recognize the characteristics of rotten attitudes and sort out the problems they cause.
After completing the training workshop, participants will be able to:
Recognize and describe characteristics of a bad attitude
Understand how negativity impacts relationships and performance
Assess challenging situations
Utilize a 5-step process for dealing with difficult people
Identify reason(s) for poor performance
Develop potential solutions for resolving problems
Regain a positive attitude about a challenging person or situation
Manage conflict with confidence for positive outcome
People who are continually negative or passive aggressive can make worklife miserable. This program provides positive, actionable techniques for minimizing the impact they can have on the organization.