Bad Apples: How to Deal with Difficult Attitudes

It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers and harm your organizational culture. Bad Apples™: How to Deal with Difficult Attitudes helps employees and managers recognize the characteristics of rotten attitudes and sort out the problems they cause.

After completing the training workshop, participants will be able to:

• Recognize and describe characteristics of a bad attitude
• Understand how negativity impacts relationships and performance
• Assess challenging situations 
• Utilize a 5-step process for dealing with difficult people
• Identify reason(s) for poor performance
• Develop potential solutions for resolving problems
• Regain a positive attitude about  a challenging person or situation
• Manage conflict with confidence for positive outcome

People who are continually negative or passive aggressive can make worklife miserable. This program provides positive, actionable techniques for minimizing the impact they can have on the organization.