Conflict Management

In a workplace full of people with different backgrounds, experiences, work priorities and deadlines, conflict is inevitable. This video teaches employees how to resolve conflict with others…directly, respectfully and effectively.

What causes the most stress across ALL occupations? The interpersonal conflicts we experience on a daily basis. This video depicts an easy-to-implement way to stay calm and productively work through issues with co-workers.

From chronic complainers and idea stealers to just plain jerks, a toxic co-worker can ruin your day -- and your life! This powerful program, teaches employees and managers how to tame a toxic co-worker by setting boundaries.

Handling emotionally-charged situations with co-workers or customers is tricky. This program shows employees that, while they can't control the other person's behavior, they can influence it.

This video provides an overview of the body of science known as Emotional Intelligence (EI) . It reveals that proper understanding and use of emotions can help us be more effective at work and in life. 

This versatile case study from Snapper Lawn Mowers provides powerful lessons on leadership, problem solving, communication and teamwork.  

Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.

Based on theThomas-Kilmann Conflict Mode Instrument, this video illustrates 5 positions people can take when conflict arises—Avoiding, Accommodating, Competing, Compromising or Collaborating. General and Healthcare versions available.

This long-time favorite helps organizations combat various types of negative attitudes and behaviors that can spread in the workplace and undermine morale and productivity. Viewers learn how to keep negativity from spreading, reinforce positive behavior and build interpersonal skills.