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Conflict Management

Our Workplace Conflict Training offers tools that help minimize damage and ensure people at all levels of the organization have conflict management skills that let them quickly and effectively resolve situations as they arise.  

Customer Service Excellence Solutions
Diversity, Equity, Inclusion and Belonging Solutions
Effective Workplace Communication Solutions
Employee Development - Training Solutions
Leadership Development
Sexual Harassment Prevention Programs
Supervisor and Manager Training
Workplace Violence Prevention - Training Solutions
  1. Right/Wrong To WIN/WIN
    Right/Wrong To WIN/WIN

    In a workplace full of people with different backgrounds, experiences, work priorities and deadlines, conflict is inevitable. This video teaches employees how to resolve conflict with others…directly, respectfully and effectively.


    • 13 min
    • eLearning
    • USB
  2. What To Do When Conflict Happens
    What To Do When Conflict Happens

    What causes the most stress across ALL occupations? The interpersonal conflicts we experience on a daily basis. This video depicts an easy-to-implement way to stay calm and productively work through issues with co-workers.

    • 21 min
    • eLearning
    • USB
  3. Working With You Is Killing Me
    Working With You Is Killing Me

    From chronic complainers and idea stealers to just plain jerks, a toxic co-worker can ruin your day -- and your life! This powerful program, teaches employees and managers how to tame a toxic co-worker by setting boundaries.

    • 23 min
    • eLearning
    • USB
  4. Dealing with Difficult People and Situations
    Dealing with Difficult People and Situations

    Handling emotionally-charged situations with co-workers or customers is tricky. This program shows employees that, while they can't control the other person's behavior, they can influence it.

    • 11 min
    • eLearning
    • USB
  5. Emotional Intelligence
    Emotional Intelligence

    This video provides an overview of the body of science known as Emotional Intelligence (EI) . It reveals that proper understanding and use of emotions can help us be more effective at work and in life. 

    • 25 min
    • eLearning
    • USB
  6. Magic of We
    Magic of We

    This versatile case study from Snapper Lawn Mowers provides powerful lessons on leadership, problem solving, communication and teamwork.  


    • 30 minutes
    • USB
  7. Respectful Communicator: The Part You Play
    Respectful Communicator: The Part You Play

    Going beyond communication "basics," this video depicts the art of respectful communication--including being mindful about the way you come across, and showing others their input is valued.


    • 18 min
    • eLearning
    • USB
  8. Dealing With Conflict
    Dealing With Conflict

    Based on theThomas-Kilmann Conflict Mode Instrument, this video illustrates 5 positions people can take when conflict arises—Avoiding, Accommodating, Competing, Compromising or Collaborating. General and Healthcare versions available.

    • 20 min
    • eLearning
    • USB
  9. Attitude Virus Lab
    Attitude Virus

    This long-time favorite helps organizations combat various types of negative attitudes and behaviors that can spread in the workplace and undermine morale and productivity. Viewers learn how to keep negativity from spreading, reinforce positive behavior and build interpersonal skills.

    • 20 min
    • eLearning
    • USB

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