Customer Service Excellence
Diversity, Equity, Inclusion and Belonging
Effective Workplace Communication
Employee Development
Leadership Development
Sexual Harassment Prevention
Supervisor and Manager Training
Workplace Violence Prevention

Healthcare

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  1. Dealing With Conflict
    Dealing With Conflict

    Based on theThomas-Kilmann Conflict Mode Instrument, this video demonstrates the five positions people can take when conflict arises-- Avoiding, Accommodating, Competing, Compromising or Collaborating--and the outcomes of each style.

    • 20 min
    • eLearning
    • DVD
    • USB
  2. General Hospitable
    General Hospitable

    Most patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are uni...

    • 20 min
    • eLearning
    • DVD
    • USB
  3. Getting Real about Workplace Violence
    Best Seller
    Getting Real about Workplace Violence

    This highly-effective workplace violence prevention training helps people take action when needed, whether it be early, preventative action or decisive, life-saving action in response to an extreme violence event.

     

    • 18-25 min
    • eLearning
    • DVD
    • USB
  4. Bloodborne Pathogens in Healthcare Facilities
    Bloodborne Pathogens in Healthcare Facilities

    This regulatory compliance training has been customized for healthcare and was created to assist in fulfilling the OSHA Bloodborne Pathogens Standard's (29 CFR Part 1910.1030) annual training requirements..

    • 17 min.
    • eLearning
    • DVD
  5. How Was Your Day?
    Best Seller
    How Was Your Day?

    This 9-time award-winning respectful workplace training has helped thousands of organizations effectively address diversity, equity, inclusion, harassment and more.  New 2021 eLearning just released!

    • 26 or 60 min
    • eLearning
    • DVD
    • USB
  6. Integrity Every Day: Real Choices. Right Decisions
    Integrity Every Day: Real Choices. Right Decisions

    As a healthcare employee, you face situations every day where you have some real choices to make. It’s important that you understand how to consistently make the right ...

    • 17 min
    • eLearning
    • DVD
    • USB
  7. It's A Dog's World
    It's A Dog's World

    This second edition of an all-time favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service by u...

    • 14 min
    • eLearning
    • DVD
    • USB
  8. Team Building: What Makes A Good Team Player
    Team Building: What Makes A Good Team Player

    This program shows how to leverage the unique strengths of different personality types and work through the kinds of conflict that prevent high performance. With self aw...

    • 20 min
    • DVD
    • USB
  9. Once & For All: Stopping Sexual Harassment at Work - Employee
    Best Seller
    Once & For All: Stopping Sexual Harassment at Work - Employee

    Once & For All is worry-free sexual harassment prevention training because it is the most effective training for inspiring immediate behavior c...

    • 34-60+ min
    • eLearning
    • DVD
    • USB
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